Contact the AURUM Team
We value transparency and your feedback. Whether you have a question about our data, want to explore a partnership, or need to report an issue, reach out to the right team below.
General Inquiries
For questions about AURUM, our commodity data, pricing methodology, or platform features:
- Email: support@aurumrates.com
- Phone: +1 (647) 530-6903
- Response time: We aim to respond within 24 business hours
Data Partnerships & API Access
Interested in integrating AURUM's real-time commodity data into your platform, app, or research? We offer API access and custom data feeds.
- Email: partnerships@aurumrates.com
Press & Media
Journalists, analysts, and publishers seeking commodity market data, quotes, or expert commentary:
- Email: press@aurumrates.com
Legal & Privacy
For legal inquiries, GDPR data requests, or privacy-related matters:
- Legal: legal@aurumrates.com
- Privacy: privacy@aurumrates.com
Operating Hours
Our team is available Monday through Friday, 9:00 AM - 5:00 PM EST (Eastern Standard Time). Commodity price data on the platform updates 24/7 during market hours.
Mailing Address
Syndicate Pro Services Inc.
464 Jelinik Terrace
Milton, Ontario L9T 7N3
Canada
Report a Data Issue
If you notice an inaccuracy in our pricing data or a discrepancy between our displayed rates and official exchange feeds (COMEX, LBMA, NYMEX), please email support@aurumrates.com with the commodity, currency, and timestamp. We take data integrity seriously and investigate all reported issues within 4 business hours.