Service Level Agreement (SLA)

1. Uptime Commitment

Plan	Uptime SLA	Monthly Downtime Budget
Free / Starter	99.0%	7h 18min
Pro	99.5%	3h 39min
Business	99.9%	43min
Enterprise	99.95%	21min

Uptime is measured at the /api/health endpoint, monitored every 5 minutes by UptimeRobot. Scheduled maintenance windows (announced 48h in advance) are excluded from SLA calculations.

2. Data Quality

Three independent price sources: Yahoo Finance (primary), Metals-API (secondary), Tiingo (tertiary)
Anomaly detection: Prices outside bounds or with >0.5% cross-source delta are flagged and logged
Refresh rate: 60 seconds for all plans. SSE streaming (10s) available via /api/v1/stream
Historical data: Hourly OHLC snapshots stored in Supabase, available via /api/v1/historical

3. Support Response Times

Plan	Channel	Response Time
Free	Community (GitHub Issues)	Best effort
Starter	Email	48 hours
Pro	Email (priority queue)	24 hours
Business	Email + Slack	4 hours
Enterprise	Dedicated Slack + 30min onboarding call	1 hour

4. Enterprise Features

IP allowlisting: Restrict API key to specific IP addresses
Bulk historical data: Up to 10 years of hourly OHLC data
Custom currency pairs: 50+ currencies via ECB exchange rate feed
Webhooks: Automated price push to your endpoint every 1-60 minutes
Dedicated onboarding: 30-minute setup call and private Slack channel

5. Credits

If AURUM fails to meet the uptime SLA for a given month, affected Business and Enterprise customers receive a credit:

Monthly Uptime	Credit
99.0% - 99.9%	10% of monthly fee
95.0% - 99.0%	25% of monthly fee
Below 95.0%	50% of monthly fee

Credits must be requested within 30 days and apply to future invoices only.

API Documentation Pricing Plans Your Dashboard

Service Level Agreement

1. Uptime Commitment

2. Data Quality

3. Support Response Times

4. Enterprise Features

5. Credits

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